Macclesfield (Greater Cheshire West and Chester Area), GB.
About
Customer‑centric IT professional with around eight years of experience in technical support and operations roles across technology and services. Currently providing high‑impact support to clients at Vee24, with demonstrated strengths in incident management, SLA adherence, cross‑functional collaboration, and enhancing knowledge‑base systems.
Work
Vee24
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Customer Support Specialist
Macclesfield, England, United Kingdom of Great Britain and Northern Ireland
Summary
Acts as first point of contact for client issues, coordinates with engineering and QA to drive timely resolutions, and contributes to knowledge‑base improvements.
Highlights
Bridged customer queries with internal engineering teams to resolve technical issues swiftly
Led improvements to documentation and FAQs, helping reduce repeat tickets
Supports Vee24’s digital engagement platform, including live video assistance, co‑browsing, and appointment scheduling to elevate online customer experiences.
bet365
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Information Technology Operations Engineer
Stoke‑on‑Trent, England, United Kingdom of Great Britain and Northern Ireland
Summary
Supported IT operations for a high‑availability online gaming platform.
Highlights
Managed incident escalation and SLA compliance in a 24/7 environment
Collaborated with cross‑functional teams to maintain system uptime
Developed processes to streamline IT support workflows.
Ingenico Group
|
Helpdesk Agent
Suresnes, Île‑de‑France, France
Summary
Provided frontline IT support for payment solutions.
Highlights
Resolved customer and internal user issues for payment terminal deployments
Maintained incident logs and escalated critical cases to engineering
Ensured high resolution rates and documented solutions in knowledge base.
The Insurance Octopus
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Commercial Insurance Consultant
Manchester, England, United Kingdom of Great Britain and Northern Ireland
Summary
Advised clients on commercial insurance products.
Highlights
Achieved sales targets while building long‑term client relationships
Provided tailored insurance solutions based on risk assessments.
THG (The Hut Group)
|
Trading Manager
Manchester, England, United Kingdom of Great Britain and Northern Ireland
Summary
Managed online retail trading operations.
Highlights
Oversaw inventory and pricing strategies
Collaborated with marketing and supply chain teams to optimize performance.
Swinton Group
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Commercial Insurance Advisor
Manchester, England, United Kingdom of Great Britain and Northern Ireland
Summary
Consulted clients on insurance products.
Highlights
Advised commercial clients and processed quotes.
Built expertise in risk assessment and customer service.
Excel Publishing Company Ltd
|
Magazine Agent
Manchester, England, United Kingdom of Great Britain and Northern Ireland
Summary
Worked in sales and subscriptions for magazine distribution.
Highlights
Managed client accounts and subscriptions.
Generated revenue through proactive sales outreach.
DeVere Group
|
Financial Co‑ordinator
Dubai, Dubai, United Arab Emirates
Summary
Co‑ordinated financial operations and administrative tasks.
Highlights
Processed financial documentation and supported reporting.
Worked with regional offices to ensure timely transactions.
LBM Atlantic Point
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Direct Sales Agent
Manchester, England, United Kingdom of Great Britain and Northern Ireland
Summary
Performed direct sales in Manchester region.
Highlights
Engaged clients directly to drive product uptake and sales volumes.
The Co‑op (Australia)
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Customer Service Assistant
Knutsford, England, United Kingdom of Great Britain and Northern Ireland
Summary
Provided frontline customer service in retail environment.
Highlights
Assisted customers with inquiries and purchases.
Delivered supportive and friendly service under pressure.
Education
Lycée Jules Fil
, , France
BEP (Brevet d'Études Professionnelles)ElectronicsGrade: B+